If you are running late for a time-specific booking please let us know as soon as possible. A 1 hour check-in time only applies to some routes not all freight ferry routes.

Therefore in some instances it is acceptable that you arrive at quayside 1 hour before departure. Our Customer Service Team are able to advise the ferry company that you will be late, and the operator may still be able to accommodate you. Our Customer Service Team can be contacted on +44(0)844 847 9000.

If you are going to miss the sailing altogether or the ferry company are not able to accommodate your late arrival then we will be able to discuss alternative options for you.