Firstly, please ensure that you are going to the freight check in. We only sell freight tickets and these are often different from passenger tickets.

Some operators have automatic systems able to recognise your vehicle registration number. However, you will receive a booking reference via email, so please make sure you have this with you. Simply give the booking reference to the check in booth. If you or your driver does not have this information, contact our Customer Service Team on +44 (0) 844 847 9000 and request a SMS (text) of the booking.

If you are having problems checking in please ensure you contact our Customer Service Team who will be able to assist you.