How is the time calculated?

We calculate the difference between vessel arrival (plus 2 hours) and when the unit is out-gated.

What if my unit is “brought forward” to an earlier sailing?

If a CLdN staff member decided to bring your booking forward to an earlier sailing, we will calculate based on the arrival time of the originally booked sailing.

How will I be invoiced?

Consolidated weekly invoices will be sent on a Tuesday for any units incurring charges from the previous week (Monday – Sunday).

Will this be on the same invoice as my shipments?

No, all long stay charges will be on a separate invoice.

My unit only overstayed the free period by 30 minutes, how will that be billed?

The automated system will generate a full day’s charge for each commenced 24hr block.

Can I be exempt from long stay charges?

No, long stay charges will be applied equally across all customers.

What about public holidays?

The following holidays will be deducted from any calculation: Good Friday through to Easter Monday, Christmas Day through to New Years Day.

What if my unit has been on customs hold?

We will deduct the duration of the customs hold from any calculations.

My unit has been damaged and isn’t safe to collect from port.

Any units with major damage causing it to be unsafe to move will be excluded from any charges.

How can I quickly see how many import trailers I have and their duration on quay?

We can send an automatic email each morning highlighting any potential long stay trailers. This is also visible in C.Connect ,and EDI customers can retrieve this data too. Please contact your account manager for more information.

CLdN RoRo (Seatruck)